We believe that having your business is both a privilege and a responsibility. We hope to maintain that business by providing you with the best possible service. In order to help you to concentrate on your business, it is crucial that CSI provides first class support that complement our information system solutions.

Elite support contract includes unlimited phone, online and e-mail support, and free updates with version upgrades. Response time within 3 hours during prime-shift hours.

Support contracts are automatically renewed and invoiced every year unless otherwise stated. Please note installation of the software on new computers setup due to upgrade, hardware crash, virus etc. is not included in CSI support program and is subject to our standard software installation fee.

The support fee will be used towards development of new features and enhancement in order to keep up with the latest technology and business changes in the industry. The support gives you the following privileges:

• Diagnosing Software failures and assistance;
• Correcting Software defects;
• Unlimited Toll-free, online and internet assistance;
• Periodic Updates including bug fixes and enhancements;
• Access to our emergency support line during off-shift hours
• Database Maintenance, and online database backup

We believe that having your business is both a privilege and a responsibility. We hope to maintain that business by providing you with the best possible service. In order to help you to concentrate on your business, it is crucial that CSI provides first class support that complement our information system solutions.

Priority support contract includes unlimited phone, online and e-mail support, and free updates, and minor customized changes with version upgrades. Response time within 1 hour during prime-shift hours, and 2 hours within off-shift hours.

Support contracts are automatically renewed and invoiced every year unless otherwise stated. Please note installation of the software on new computers is not included in CSI support program and is subject to our standard software installation fee.

The support fee will be used towards development of new features and enhancement in order to keep up with the latest technology and business changes in the industry. The support gives you the following privileges:

• Diagnosing Software failures and assistance;
• Correcting Software defects;
• Unlimited Toll-free, online and internet assistance;
• Periodic Updates including bug fixes and enhancements;
• Access to our emergency support line during off-shift hours
• Database Maintenance, and online database backup

Customers who don't wish to purchase CSI annual support plan, will be charged per call basis per 30 minute. New Computers setup is subject to CSI Standard Installation fee.

Support plan has to be purchased on the annual basis during software renewal process not when support needed.

We provide online unlimited support for the first year to enable users to learn the new system and be comfortable. After such date you may purchase our support contract.

Please see the above offering for our support contract.

You should be able to find answers to most of your support questions under our support link. Please check these link for possible solutions to your problem.